Returning your item
Due to the nature of our Products, they may only be returned if they were incorrectly supplied or damaged.
Return conditions
Items must be returned in their original packaging. Items must be sealed, unopened, unused, and undamaged (if applicable). If an item/s is to be returned, kindly contact our customer support by email (support@nateq.co.za). Only once arranged and agreed with a team member may an item be returned. If damaged, NatEQ will need to inspect the original product before sending out a replacement and/or refund. If you wish to return a product, you need to notify us within 7 days of receiving your order that you wish to have it returned. Upon agreement, you must then return it to NatEQ within another 14 days.
What to do with damaged goods
If an item is damaged on delivery, kindly take a few photos and send them to our support team (support@nateq.co.za) as soon as possible. Please ensure the items are repacked safely and securely with their original packaging and returned to our warehouse for further inspection.
Refunds
Once we receive your returned item/s a, a staff member will inspect the item/s to ensure it meets the above conditions. If approved during the inspection, a refund will be generated within 7 working days.
Please note:
Delivery costs incurred by the customer are non-refundable unless the item was delivered damaged.
We take customer service very seriously, so if you are not satisfied with a product, please give us your feedback to allow us to continuously improve. Please contact us (support@nateq.co.za)
The provision of Products is subject to availability. In cases where products are not available, NatEQ will refund the User in full within 30 (thirty) days of the date of order. NatEQ reserves the right to cancel an order for which payment has already been received. A cancellation may occur in instances of insufficient stock, a Product no longer being available or if the NatEQ is not satisfied with the quality of goods ordered. Should NatEQ exercise the right to cancel an order/delivery, the User will receive a full refund without any deductions.
Return address:
Please contact support (support@nateq.co.za) for a return address.
